Change leadership
Switch
Chip Heath and Dan Heath
A useful lens for thinking about why evidence alone does not change behavior and how leaders can make change easier to act on.
About
Curious about people, systems and the world beyond work.
Work is one part of who I am. I enjoy solving ambiguous problems through research and service design, but I am equally energized by travel, history, cooking, reading and learning new things. Curiosity is probably the thread that connects all of it.
ResearchService designLearningTravelFood
How I work
I enjoy ambiguous problems, especially when research needs to connect several parts of an experience and help a team make a decision.
I have moved into leadership over time, but I still enjoy the craft of synthesis, storytelling and making complexity easier to understand.
Outside work
Outside work, I am usually learning, traveling or cooking. I enjoy history and cultural nuance, especially when travel gives me a chance to understand how a place became what it is today. Recent trips to Belgium and Italy deepened my interest in European and Roman history, and Japan is high on my list next. At home, cooking Indian food is one of my favorite ways to slow down.
Continuous learning
Books, experiments and new places keep me learning.
I read beyond traditional UX research to sharpen how I think about change, storytelling and complex systems. AI tools and hands on experimentation with new workflows are also taking a significant share of my learning time now.
Narrative structure
Story
Robert McKee
I am adapting principles such as meaningful change, turning points and consequence to make research stories clearer without inventing drama or causality.
Visual storytelling
The Visual Story
Bruce Block
The book has influenced how I think about contrast, visual intensity and information structure so research artifacts reinforce the narrative rather than compete with it.
Learning by building and sharing
I like learning in public and giving something back.
I am spending more of my learning time exploring AI tools, prompt patterns and lightweight prototypes that can improve research synthesis, evidence reuse and team workflows while keeping human judgment at the center.
I also enjoy sharing what I am learning with the UX community on LinkedIn. One recent post explored how UX research and service design can work together across current state, research, future state and impact measurement.
View the LinkedIn post